Entertainment company Live Nation will soon be launching a full ticket refund program. The program processes refunds from canceled or rescheduled shows caused by the coronavirus pandemic.
The company made this announcement on Friday after its competitor, AEG Presents, released a similar program the day before.
“Rock When You’re Ready” rolls out in North America starting on May 1st. It provides people several options to refund tickets from canceled or rescheduled shows.
According to Variety, customers will be able to get a full refund within 30 days of the show’s cancellation. They can also get one once there are new dates for them.
Customers also have the option to get “Concert Cash” of up to 150 percent of their ticket value for canceled shows. They can use these points for future shows.
Another option for customers is to donate their tickets to health care workers.
Refund Considerations
Live Nation is reportedly preparing to roll out a full ticket refund program for fans with tickets to shows canceled or rescheduled due to the coronavirus pandemic. https://t.co/3pgp7Gi3SX
— FOX 32 News (@fox32news) April 18, 2020
“Live Nation will soon be rolling out Rock When You’re Ready,” the company’s statement said. A “full program of options for fans with tickets to shows that have been canceled or rescheduled,” was also mentioned. “Our venues across North America will be offering loyal fans a variety of Concert Cash credits to put towards future ticket purchases.”
Their statement went on to explain other things the program offers. “For cancelled shows, fans can choose to receive up to 150% of their ticket value as Concert Cash,” it said. “For rescheduled shows they will receive Concert Cash once they attend the new date,” the statement added. “Those looking for ways to give back can opt to donate their tickets to health care workers through Live Nation’s expanded Hero Nation program,” it went on to say.
“It takes an entire ecosystem to bring live events to life, and we appreciate the patience of fans as our teams work through the details of shifting these shows with artists, venues, and communities around the world,” Live Nation said in a statement.
“Exact offers will vary based on show and venue, and will be shared directly with ticketholders when they are available, beginning May 1.”
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