On Monday, Zoom Communications has announced that some of its users were experiencing “partial outages.”
The company apologized to customers. It also says they will work hard to fix the problem that left users “unable to start and join Zoom meetings and webinars.”
“We are in the process of deploying a fix across our cloud. Service has been restored already for some users. We are continuing to roll this out to complete the fix for any users still impacted,” Zoom said on Monday.
They also “have resolved an issue that caused some users to be unable to start and join Zoom meetings and webinars or manage aspects of their account on the Zoom website. We sincerely apologise for any inconvenience,” the company later said in an update.
According to Fox Business, the partial outages come just days after Zoom announced its support expansion for several devices.
The Guardian reported that the increased use of Zoom’s video meeting software has brought its shares up more than 300% so far this year.
According to outage tracking website Downdetector, more than 15,000 users reported incidents with Zoom on Monday.
“Zoom has been the poster child for video conferencing during the pandemic, but, as millions of new customers logged on all over the world, the platform was hit by a number of security, reliability and privacy problems,” said Susannah Streeter, senior investment and markets commentator at Hargreaves Lansdown.
Eric Yuan, Zoom’s founder and chief executive, introduced a 90-day plan to address privacy concerns. However, the outage proves that problems continue.