PlayStation apologized on Saturday for the debacle that occurred over the weekend after retailers prematurely launched PS5 preorders.
“Let’s be honest: PS5 preorders could have been a lot smoother. We truly apologize for that,” PlayStation wrote on Twitter. “Over the next few days, we will release more PS5 consoles for preorder – retailers will share more details. And more PS5s will be available through the end of the year.”
The PS5 will cost $499.99 alongside the $399.99 Digital Edition. It will launch on November 12th in the U.S., Japan, Canada, Mexico, Australia, New Zealand, and South Korea. The console will be released to the rest of the world a week later.
“This year has been unlike any other, and there have been many challenges the world has faced. Everyone at PlayStation, along with all of our partners in development, publishing, technology, and retail, have devoted a lot of effort to launch PlayStation 5 in time for the holiday season,” PlayStation said in a press release.
According to Fox Business, the console “comes with a custom processor that supports 4K graphics and ray-tracing support and an SSD hard drive that provides ‘lightning-fast’ loading speeds.”
Sony said in July that it would offer sufficient advance notice regarding when preorders for the console would go live, however, Sony announced that PS5 preorders would start as early as Thursday, Fox Business reported.
Retailers such as Walmart, Target, Best Buy, and GameStop all acted too quickly on the announcement and began to offer preorders just a few hours after the initial announcement. This led to PS5 consoles running out within minutes and retailers’ websites crashing.